Air Canada has a bad reputation these days; in many ways they are a case study for what not to do in customer service. I recently flew on Air Canada and had some delays in the flight. The way most of the Air Canada staff handled the situation just proved that bad customer service makes for extremely upset customers. It would have been so easy for Air Canada to not make things worse, if they’d just followed a couple of basic customer service rules.
In all the discussions about weblogs.com closing down, it’s good to see that people are going to be able to get their data. And that lots of people are stepping up offering to help convert that data into other formats. This is a service not always available in the commercial world, unfortunately.
The first (non-blog) version [...]
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