Company Websites 101

I’m not in marketing, so I’m not going to pontificate on how companies should design the look and feel of their websites, nor on what they should say on their websites. But there are some really basic things that companies should do to make their websites more usable, at least to a first degree.
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Norm’s Leaving

Norm’s leaving Sun. I’ve never worked with Norm on a Sun-internal project, as his projects didn’t overlap with mine, but I’ve worked with him on others, most particularly the OASIS Entity Resolution TC. He was also one of the reviewers and session chairs I could most rely on when I was chairing the XML conference.
Norm [...]

More Asus

As intended, I did take the Asus eee pc along on my trip to Maui last month. It was certainly a lot lighter in the backpack than the usual laptop. I even used it a bit (it has a fairly decent sudoku game on it). The wireless connection was a little flaky; I could sometimes [...]

BPA - Who’s Prepared?

Bisphenol-A, a chemical found in many of those hard plastic water bottles (look for polycarbonates with the recycling number 7, although not all of those have BPA in them) has been in the news recently, culminating in today’s announcement of a ban of baby bottles containing BPA by Health Canada. This continues a trend from [...]

Eyes and Sunhats

I hate getting my eyes examined, which is why I only submit to it every two years or so. Since part of the reason I go is to make sure that any symptoms of glaucoma or macular degeneration are found, I get the full check-up, involving horrible chemicals to dilate the pupils. These, of course, [...]

Customer Service

It’s always nice to have a good customer service experience; not that I expected otherwise in this case. And when it shows a good way to use a customer’s personal information, so much the better.
What happened was, we had a display case built into our dining room wall. I stained it and varnished it, and [...]