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{ Category Archives } Rants

Rants about politics or other issues

More Scams

My pre­vi­ous post on scams was writ­ten without tak­ing into account a rather more dis­turb­ing devel­op­ment in the spam/scam scene. I recently received spam that claimed to have lots of credit card num­bers for sale, prices vary­ing accord­ing to the issu­ing coun­try and how many card num­bers you wanted. I went to the web site […]

Phishing for Jurisdiction

Tim has a post and won­ders why the crim­in­als are so blatant when it should be easy to track them down. I think the answer is simple — nobody feels that they’re respons­ible. We live in Canada, the phish­ing attempt was about a US com­pany, and the phish­ing script is run­ning on a Thai web site. […]

Electoral Sadness

The Elect­oral Vote Pre­dictor 2004 web site has some sad­den­ing com­ments about the US elect­oral sys­tem today. The sad­dest is a pointer to the BBC story of ex-President Carter’s con­ten­tion that Flor­ida does not ful­fill inter­na­tional require­ments for a fair elec­tion. Since Flor­ida has so many votes asso­ci­ated with it, it is a determ­in­ing factor […]

Upselling Considered Harmful

I hate being upsold. Do it to me too much and I will never visit your estab­lish­ment again.

More Amusing Spam

Some amus­ing email spam (with the idea of tak­ing your fun where you can find it).

Customer Service at Air Canada

Air Canada has a bad repu­ta­tion these days; in many ways they are a case study for what not to do in cus­tomer ser­vice. I recently flew on Air Canada and had some delays in the flight. The way most of the Air Canada staff handled the situ­ation just proved that bad cus­tomer ser­vice makes for extremely upset cus­tom­ers. It would have been so easy for Air Canada to not make things worse, if they’d just fol­lowed a couple of basic cus­tomer ser­vice rules.