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{ Category Archives } Rants

Rants about politics or other issues

More Amusing Spam

Some amusing email spam (with the idea of taking your fun where you can find it).

2004 08 05 General Comments Off

Customer Service at Air Canada

Air Canada has a bad reputation these days; in many ways they are a case study for what not to do in customer service. I recently flew on Air Canada and had some delays in the flight. The way most of the Air Canada staff handled the situation just proved that bad customer service makes for extremely upset customers. It would have been so easy for Air Canada to not make things worse, if they’d just followed a couple of basic customer service rules.

2004 06 16 General Comments (0)

Chai Blues @ YVR

If you’re flying out of Vancouver International Airport through gates E91 - E96 (part of the U.S. departures area), avoid the coffee/snackbar there.

2004 06 10 General Comments (0)

Surveys

As a small business owner, I often get people calling up with some survey or another. They want to know whether my business is growing, whether I’ll be hiring more people this year, and what software and services I sell. If these surveys are the basis of the economic polls predicting what’s happening this year, [...]

2004 05 03 General Comments Off

Technology Works?

I’ve been slowly working on a tutorial for using entity resolution catalogs that I promised the OASIS Entity Resolution Technical Committee (ERTC) I’d do (I chair the TC). As befits a proper tutorial, I figured I should test out the bits as I’m writing them in more than one implementation, just so I can warn people of the potential pitfalls. This has proved to be a frustrating experience for me, and I can see why so many people say technology is just too hard.

2004 04 26 Technology Comments Off

Sometimes you have to laugh

The Nigerian spam action shows no signs of dying down, but sometimes you do have to laugh… on scanning the TAG archives I came across this posting in which the subject line is STRICTLY CONFIDENTIAL but the email has been sent to no fewer than 6 public W3C mailing lists, as well as a bunch [...]

2004 04 15 General Comments Off

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