It\u2019s always nice to have a good cus\u00adtom\u00ader ser\u00advice exper\u00adi\u00adence; not that I expec\u00adted oth\u00ader\u00adwise in this case. And when it shows a good way to use a cus\u00adtom\u00ader\u00ad\u2019s per\u00adson\u00adal inform\u00ada\u00adtion, so much the better.<\/p>\n
What happened was, we had a dis\u00adplay case built into our din\u00ading room wall. I stained it and var\u00adnished it, and wanted glass shelves. To cut a very long story short, the holes in the walls for the shelves were the wrong size for the shelf sup\u00adports I wanted, and I got vari\u00adous things from Lee Val\u00adley<\/a> to try to get the sup\u00adports I wanted to fit in the holes. That did\u00adn\u2019t work, so I ended up with oth\u00ader shelf sup\u00adports and a bunch of stuff I did\u00adn\u2019t need any more, that was unused apart from a \u201ctry it out\u201d test run on one support. <\/p>\n Fast for\u00adward two years or so; when you have a baby who does\u00adn\u2019t sleep well, return\u00ading stuff with\u00adin the three-month dead\u00adline does\u00adn\u2019t always hap\u00adpen. So I called up today and asked if I could return it any\u00adway, even though I\u2019d lost the receipt. The woman on the phone said to come in and talk to the sales per\u00adson (Lee Val\u00adley does not have self-ser\u00advice \u2014 they have show\u00adrooms and cata\u00adlogues and you talk to a real per\u00adson about what you want and wheth\u00ader it will work, and they fetch the items for you out of the back room). So I did that at lunch\u00adtime today. Explained to the guy what had happened, gave him my cus\u00adtom\u00ader account num\u00adber, and he dis\u00adap\u00adpeared into the back room to look up when I\u2019d bought the stuff and how much I\u2019d paid for it, so he could do a full refund (no restock\u00ading charges, yay!). It turned out that some of the stuff was from 2 years ago, the rest from 2002 \u2014 but they still refun\u00added what I\u2019d paid, cheerfully. <\/p>\n Yep, they know where I live and what I buy, and they use that inform\u00ada\u00adtion to send me cata\u00adlogues on related sub\u00adjects, and to give me refunds 6 years after I bought the stuff and lost the receipt. That\u2019s a reas\u00adon\u00adable trade-off to me, and good cus\u00adtom\u00ader ser\u00advice to boot. Of course, I promptly bought anoth\u00ader couple of use\u00adful items \u2014 I defy any\u00adone to go into their show\u00adroom and not find some\u00adthing use\u00adful for house, work\u00adshop, or garden. So their reas\u00adon\u00adable policy also has bene\u00adfits for them.<\/p>\n","protected":false},"excerpt":{"rendered":" It\u2019s always nice to have a good cus\u00adtom\u00ader ser\u00advice exper\u00adi\u00adence; not that I expec\u00adted oth\u00ader\u00adwise in this case. And when it shows a good way to use a cus\u00adtom\u00ader\u00ad\u2019s per\u00adson\u00adal inform\u00ada\u00adtion, so much the bet\u00adter. What happened was, we had a dis\u00adplay case built into our din\u00ading room wall. I stained it and var\u00adnished it, \u2026 Con\u00adtin\u00adue read\u00ading \u201cCus\u00adtom\u00ader Service\u201d<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wp_typography_post_enhancements_disabled":false,"activitypub_content_warning":"","activitypub_content_visibility":"","activitypub_max_image_attachments":3,"activitypub_interaction_policy_quote":"","activitypub_status":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-307","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/www.laurenwood.org\/anyway\/wp-json\/wp\/v2\/posts\/307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.laurenwood.org\/anyway\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.laurenwood.org\/anyway\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.laurenwood.org\/anyway\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.laurenwood.org\/anyway\/wp-json\/wp\/v2\/comments?post=307"}],"version-history":[{"count":0,"href":"https:\/\/www.laurenwood.org\/anyway\/wp-json\/wp\/v2\/posts\/307\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.laurenwood.org\/anyway\/wp-json\/wp\/v2\/media?parent=307"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.laurenwood.org\/anyway\/wp-json\/wp\/v2\/categories?post=307"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.laurenwood.org\/anyway\/wp-json\/wp\/v2\/tags?post=307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}