Regular readers will remember that I got a Tungsten T2 last year. It worked fine, except for one problem — the digitizer kept drifting, and I had to recalibrate it every couple of days. Eventually the screen started to cycle continuously on an intermittent basis. I tried the tips on the Palm web site, which didn’t fix the problem. So, since it was still within the one year warranty period, I called Palm support.
I had to fax in copies of my purchase receipts (note to self: be glad you printed those out!) and call back a couple of days later when they had the information attached to my file. Then I spoke to a technician, told him I’d tried the tips on the web site, and the rest was relatively painless (apart from the $30 it cost to ship the old one to Ontario from Vancouver). A week later (I chose the slow shipping option, which is why it was *only* $30), I had a brand-new Tungsten T3, which actually seems a lot better. Full kudos to Palm for sticking to their word and replacing the defective Tungsten without quibbles, and with a better version as well! I’ve got so used to incompetence in the customer service world that it’s a refreshing change to meet a company that doesn’t settle for that.