The article I wrote on some of the business uses for blogs and wikis has been published, under the title Blogs & Wikis: Technologies for Enterprise Applications?.
I’d like to thank everyone acknowledged in the article (Bob DuCharme, LexisNexis; Christian Watson, Seattle Children�s Hospital; Christopher Mahan, Health Net Inc.; Dave Pawson, RNIB; Derek Miller, Navarik; Jordan Franks, Traction Software; Leigh Dodds, Ingenta; Malcolm Tredinnick, CommSecure; Norm Walsh, Sun Microsystems; Richard Tallent, Environmental Resources Management; Robert Scoble, Microsoft; Ross Mayfield, Socialtext; Tim Bray, Sun Microsystems; and Tony Coates, London Market Systems). They all spent time writing comments or emails in response to my request or talking to me about what they, their companies, or their customers are or aren’t doing with blogs and wikis. The timing of the article also meant I could put stuff in from the Northern Voice conference.
Before doing my research for the article I hadn’t realised just how widespread the use of blogs and wikis and hybrid systems is in the business world. Even if wikis are only used for bursts of activity, like organising a one-off meeting, or used by one person for research notes, they’re still being used. Blog systems are being used for sites, such as the Seattle Children’s Hospital web site which don’t look like blogs in any way; they’re a cheap, easy to use publishing system. Blogs are being used for quick coordination of tasks, such as at UBC’s Careers Online Project Weblog (this one didn’t make it into the article). There is a lot of blog- or wiki-based coordination and collaboration going on in the business world, much of it probably unbeknownst to people higher up in these companies, a bit like the way intranets started. It’ll be interesting to see where this bandwagon goes next.