I see that Paul Kedrosky is talking about a resurgence of department stores, based on the fact that lots of people want one-stop shopping rather than going from store to store. Funnily enough, Walmart has been meeting precisely this need for years; I gather one of the major demographics for Walmart is harried mothers with children in tow who also don’t want to schlep from store to store. Now, if department stores would actually make it more pleasant to shop in them, and more efficient, they’d get more of my business as well. Efficiency to me means a reasonable selection of products, not only clothing, organised in a way that means I can find what I’m looking for (or find out they don’t have it) in a short period of time. People to help in the process would be a definite plus, but some logic in where things are would make up for that. Rolling carts for people pushing strollers or buggies would help as well.
Jan 082008